After the Wall Street Journal plastered the front page a few weeks ago claiming NHTSA had “black box” (aka Event Data Recorder or EDR) data to support that driver error, not electronics, was the cause of the unintended acceleration issues in Toyotas, the headline is back yet again following a NHTSA Congressional briefing yesterday. The [...]
Interesting fact: A raft of academic and industry studies show that customers who complain and have their complaint successfully resolved bring in more money to the company than it costs to fix the problem. In the topsy-turvy Toyota World, however, it’s the customers who are already happy that get the red carpet treatment and big [...]
Safety Research & Strategies has completed our latest review of Toyota unintended acceleration complaint data. Our database consists of incidents from the following sources: Consumer complaints to NHTSA through June 7, 2010 Toyota-submitted claims from several NHTSA investigations into unintended acceleration Incidents reported by media organizations Consumer contacts made to our organization and other firms [...]
The Wall Street Journal made a splash yesterday when it reported that the US DOT had analyzed dozens of data recorders from Toyota vehicles in crashes blamed on unintended acceleration and found that the throttles were open and brakes were not applied. These findings support Toyota’s position that SUA events are not caused by vehicle [...]
Some day, possibly very soon, the Harvard Business School is going to do a case study on Toyota and sudden unintended acceleration, and two of the underlying principles are going to be: Don’t lie so (bleeping) much; and Swat not the gadfly with a sledgehammer. We know that Toyota has compounded its technical problem with [...]
Once upon a time, there was a Federal Motor Vehicle Safety Standard for accelerator controls. It was a very ancient standard, written in 1972, when vehicles were equipped with purely mechanical systems. FMVSS 124 Accelerator Control Systems specified the requirements for the return of a vehicle’s throttle to the idle position when the driver removed [...]
Earlier this week, police in Auburn, New York concluded that a fatal crash involving a 2010 Camry that plowed through a red light was caused by the driver, who suffered a medical condition. Law enforcement based this in part on the results of the Camry’s Event Data Recorder (EDR) – aka, “black box” – readout, [...]
Last week, TMS President Jim Lentz was full of fun facts to know and tell the committee on Energy and Commerce. For example: “The company has completed more than 600 on-site vehicle inspections and our dealership technicians have completed an additional 1,400 inspections. We have submitted 701 field technical reports to this Committee, including on-site [...]
Yesterday, the House Energy and Commerce Committee’s Oversight and Investigations Sub-committee rendered its verdict after conducting interviews with key personnel from Toyota and Exponent and reviewing some 100,000 Toyota- and NHTSA-produced documents about the much-heralded “exhaustive” efforts to determine if there was a connection between Sudden Unintended Acceleration and Toyota’s electronic throttle control system: Toyota [...]
When the auto industry needs America’s best scientific minds to validate a foregone conclusion, they turn to Exponent. As we reported during Toyota Tactics Week, David Michaels called out the Menlo Park, California defense-litigation firm in his 2008 book Doubt is Their Product: How Industry’s Assault on Science Threatens Your Health: “Exponent’s scientists are prolific [...]
