CPSC Puts Information in Hands of Consumers

After taking comments from the public, and by that we mean, the remarks of a handful of advocates and consumers and the complaints of 33 trade organization reps and business owners, the U.S. Product Safety Commission is now preparing to vote on a Final Rule to establish a consumer complaint database.

The database represents a sea-change in the accessibility of consumer product information, wresting control from manufacturers, who held sway over the flow of public information for nearly three decades.

SRS President Sean Kane, who testified before the CPSC at a public hearing on the database, urged the agency to build a public database by fusing sufficient detail on the product and problem and public availability of the data in a timely fashion.

The End of the World as We Know it

The very best consumer products complaints database would be one which allows manufacturers to thoroughly vet each complaint – no matter how many years it takes; one that would be accessible to the public, unless that member of the public is a plaintiff’s attorney or a reporter; or one that prohibits complaints that might tarnish an industry’s reputation. In other words, a database that preserves the status quo.