As part of our ongoing investigation into Unintended Acceleration in Toyota vehicles, Safety Research & Strategies has identified 330 UA complaints reported to the National Highway Traffic Safety Administration for incidents that occurred in 2011. These complaints range from consumers who experienced multiple instances of UA to events that resulted in a crash. Below, we’ve captured six of those stories in interviews with Toyota owners.
In addition, a separate review identified 247 unique UA incidents following repairs made to the vehicle in one or more of the Toyota recall remedies.
The 2011 NHTSA complaint data suggest that Toyota has not recalled all of the vehicles in need of a remedy. The post-recall UA incidents, reported to the agency between February 2010 and January 2012, further suggest that the remedies were ineffective.
What is most striking in reading the 2011 complaints is how little anything has changed. The most troubled vehicles – the Camry, the Tacoma and Lexus ES350 – continue to show up in the complaints. The scenarios vehicle owners report are the same:
* Low speed incidents, often described as occurring while parking or repositioning a vehicle, during which vehicles accelerate or surge very quickly while the driver is braking or lightly pressing on the accelerator pedal.
* High speed incidents, often described as occurring on highways, during which vehicle speed increases without increased driver pressure on the accelerator pedal, or highway speed that is maintained after the driver has removed his or her foot from the accelerator pedal.
* Incidents in which vehicles are described as hesitating, surging, or lurching. Consumers reporting this type of incident often indicate that their vehicles are not immediately responsive to pressure on the accelerator pedal; instead there is a delay between operator input and acceleration, followed by higher acceleration than intended, often described as a surge or lurch.
As ever, the vast majority are low-speed/parking incidents, resulting in property damage. However, there continue to be high-speed, long duration events and cruise control-related events. Toyota dutifully inspects these vehicles and tells the owner that the car is “operating as designed.” Dealers continue to follow the floor mat/driver error script.
One thing that appears to have changed: more Toyota owners, now educated about Toyota’s UA problems, have a strategy for dealing with an incident and also take note of the position of their feet. Many drivers specifically report braking at the time of the UA, and shifting the transmission into neutral to bring the vehicle under control. Here are their stories.