Office Chair from Hell Finally Recalled

After years of subjecting an unsuspecting public to an office chair with “welds” that break, flipping the occupant backwards, Office Depot, the exclusive seller of the sudden ejection machine, is recalling 1.4 million units sold between 2003 and 2012. According to a release issued by the U.S. Consumer Product Safety Commission, the office supply company had received 153 reports of the seat plate weld cracking or breaking, including 25 contusions, abrasions, injuries to the head, neck and a fractured back and hip.

That hip fracture was sustained by Nancy Losey of San Antonio, Texas, who in March 2010, was sitting in a Gibson chair when it suddenly collapsed. The chair was manufactured by the Wonderful Year Furniture Company, imported by Swinton Avenue Trading Company, based in Boca Raton, Fla, and sold by Office Depot.  The seat plate underneath her chair had separated from the chair base, because of a weld failure at that juncture. Ms. Losey fell to the floor and broke her hip, requiring a hip replacement surgery.

 In October 2012, San Antonio attorney Paula Wyatt, who represented Losey in a product liability case against Swinton Avenue Trading, set this resolution into slow motion, by writing to the U.S. Consumer Product Safety Commission alerting them to Losey’s injuries, and the amazing similarities between the Gibson and the Biella Office Chair, which bore the same product registration number and same bad weld in same critical place, but had already been recalled in April 2012. At the time, the Biella only had 11 complaints, compared to 18 between 2009 and 2010, for the Gibson. But, there were fewer Biella’s out there – 307,000 units. Under that recall, the remedy was a $55 store card – the price of the chair.

 The CPSC opened an investigation, but there was no immediate action. And today there was no immediate response to our question: Why in the heck did this take so long? CPSC spokesman Scott Wolfson did say:

"CPSC produced a humorous video a few years ago to promote the use of SaferProducts.gov and it involved a man falling off of an office chair.  The video was based on actual incidents and today's recall of a related hazard with office chairs is another example of the importance of reporting safety incidents via SaferProducts.gov."

The Safety Record Blog gave Wyatt an assist by writing about this evil piece of furniture (see Office Depot Declines to Launch Recall for a Chair that Launches Occupants Backwards and CPSC Investigates the Chair Office Depot Tried to Forget), and highlighting the frustrations of one Jesse Clackum, who blogged about her fruitless attempts to make the Swinton Avenue Trading Company take responsibility for the collapsing chair. In late 2006, Clackum, based in Florida, was one of the Gibson Leather Office Chair’s hapless victims. Her version of a Swinton Avenue Trading Company office chair, retailing at $119.00, was only 14-months old when it collapsed after the weld at the base of the chair failed. Clackum immediately contacted Office Depot looking for restitution, but the office supply retail giant blew her off, and told her that she should have bought the extended warranty.  Clackum tracked down the manufacturer – the Swinton Avenue Trading Company, an entity which turned out to be unreachable – no phone number, just a PO address.

Office Depot Declines to Launch Recall for a Chair that Launches Occupants Backwards

Riddle: What’s the difference between two office chairs made by the same Chinese company, sold by the same big box retailer, with the same registration number, with the same bad weld that sends users flying backwards when it breaks?

Answer: One was recalled in April 2012 and one wasn’t.

Bonus Answer: The chair that wasn’t recalled actually garnered more complaints than the one that was!

This is a riddle not easily solved – especially by consumers unfortunate enough to have purchased the Gibson Leather Office Chair from Office Depot. In March 2010, Nancy Losey of San Antonio, Texas was sitting in a Gibson Leather Office Chair, manufactured by the Wonderful Year Furniture Company, imported by Swinton Avenue Trading Company, based in Boca Raton, Fla, and sold exclusively by Office Depot, when it suddenly collapsed. The seat plate underneath her chair had separated from the chair base, because of a weld failure at that juncture. Ms. Losey fell to the floor and broke her hip, requiring a hip replacement surgery.

The Gibson Leather Office Chair has the same design and product registration number as the Office Depot Biella Office Chair, which is manufactured by the Wonderful Year furniture company, imported by Swinton Avenue Trading Company, based in Boca Raton, Fla, and sold exclusively by Office Depot. But in April, Swinton Avenue Trading Company was forced to recall 307,000 Biella chairs. According to the U.S. Consumer Product Safety Commission press release, Office Depot had received 11 reports of the breaking chairs and falling consumers with injuries. Consumers could go to Office Depot for a $55 store card – the price of the Biella chair – to replace it or to be used for other Office Depot merchandise.

In October, Attorney Paula Wyatt, who represented Losey in a product liability case against Swinton Avenue Trading, wrote to the U.S. Consumer Product Safety Commission alerting them to the similarities between the Gibson and the Biella. Same product registration number, same bad weld in same critical place. A couple of key differences: Office Deport got more complaints – 18 – about collapsing Gibson chairs between 2009 and 2010, and the Gibson retailed at $39.00.